Password setting v380 pro wifi

When the software is logged in, the system prompts "Incorrect username or password"

→ Please try to enter the correct user name or password. If you forget the password, click the [Forgot Password] button in the lower left corner of the password box to retrieve the password.

"User name or password is wrong" shows up when the App searches the device after camera speaks “access point established”

1. “user name or password is wrong” shows up when the App searches the device. (Figure 1) 

Cause 1: The device has been added to the device list (Figure 2) , you already set a password to it before, and a different password from the existing one is put in 

Cause 2: The device list is not added to the device, But you already set a password to it before. 

2. When the problem occurs Solution 
1: Enter the correct device password in the system box in Figure 1. 

Method 2: Remove the device from the device list. , Reconfigure the network after resetting the camera to factory settings

The system prompts "User name or password is wrong" when connecting the camera

1. When the user name or password is wrong when clicking on the device list preview, it is necessary to fill in the [user’s name] and [access password] of [correct] in this window to connect the wireless camera 

2. If the password is empty, set the password, V380 PRO The software must set the password. 

3. If you cannot confirm or forget the password, you can delete the device in the device list. Reset the camera to factory settings.Empty the password and reconfigure the network.

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